The EM² Customer Journey
We thought we would give you an insight to our customer experience.
Here we have Em and her client. This is a walk through of Chantel’s Journey…
- On arrival, take a seat at reception, grab a mag and choose a refreshment from our extensive menu.
- In this case Em comes over and introduces herself to you.
- Taking a seat at the mirror we take down your details, (ensuring to get the correct contact information) and begin the consultation.
- Once both parties are happy and know what they’re doing, we head towards the shampoo area and use the prescribed products which were discussed at the consultation and a strand test is performed.
- Then back over to the station and the service commences, cut & finish etc.
- On completion Chantel was shown the products we used on her tresses and then she re-booked.
- We look forward to seeing her in six weeks!
Please click through the gallery below to see the journey.